COMPLAINTS PROCEDURE

We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please put this in writing and send it to the following contact details: 
 
Firm’s Address:  Maddison Clarke LTD, 29 Peter Street, 4th Floor, Manchester, M2 5QJ 
 
Firm’s Email Address:  complaints@maddisonclarke.co.uk 
 
Alternatively, please contact us on the number below: 
 
0161 823 0856 
 
 
 
We will acknowledge receipt of the complaint within five working days and we hope to provide a final response within four weeks. We will write to you again within four weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within eight weeks. 
 
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to – 
 
The Financial Ombudsman Service Exchange Tower London E14 9SR

 

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Maddison Clarke Ltd is registered in England & Wales, registered address 29 Peter Street, Manchester, M2 5QJ.  DPA number ZA445087.  Maddison Clarke LTD are authorised and regulated by the Financial Conduct Authority (Temporary Permissions Number: 838445)